Official Statement Of Uzavtosanoat Jsc Regarding The Situation When Purchasing A Malibu Car In Samarkand
On April 18, the website Kun.uz published (http://cc.uz/160cj) about the situation with the client of the Samarkand dealer center GM Uzbekistan when purchasing a Malibu car.
First of all, Uzavtosanoat JSC represented by GM Uzbekistan is sincerely grateful to the buyer for patriotism and devotion to the local manufacturer. If there are cars of foreign manufacture at the identical price on the Uzbek market, the buyer gave preference to the national brand, which indicates his trust in GM Uzbekistan.
As many have noticed, in recent years, Uzavtosanoat JSC and GM Uzbekistan have done great work to eliminate undesirable phenomena in the automotive product sales chain and improve the quality of customer service. The company has an active policy of increasing transparency and convenience in the process of acquiring automobiles - information systems have been introduced for submitting an electronic purchase application with the ability to track the queue, service for agents to visit customers to conclude an agreement, the warranty period for automobiles has been extended, etc.
Not so long ago, it was difficult for motorists in Uzbekistan to even imagine that a GM Uzbekistan car could be purchased in 45 minutes or a contract for the purchase could be made without leaving home. Today it is already a common practice, not surprising.
All this can be realized thanks to a critical approach to the management of the industry and the support of the country's leadership. Constructive criticism of the customers of Uzavtosanoat JSC enterprises enables the company to analyze its activities and identify deficiencies in the system. This is the case when it is possible to conduct a case study on a real example and solve the problem of not only an individual client, but also make adjustments to the management process to improve the quality of customer service.
Uzavtosanoat JSC represented by GM Uzbekistan will not disregard the incident and will make every effort to resolve the issue.
